After Sale Service

POWERSTAR TRUCKS, one of the leading fire truck manufacturer in China, whose philosophy is and always remains "For Your Success". We commit ourselves and service to the development of fire extinguishing and life rescue, Also authorized famous brand Isuzu fire trucks, Howo fire trucks, Shacman fire trucks, Faw fire trucks, Jac fire trucks, Mercedes Benz fire trucks, MAN fire trucks, Volvo fire trucks, Scania fire trucks. supplier and exporter to service for UN project in Asia, European, South America and Africa countries. Moreover, to meet all customer requirement over the world, we can design and produce different type fire trucks, including Isuzu fire engine, Pumper fire truck, Industrial fire truck, Aerial fire truck, Ladder fire truck, Rescue fire truck, Airport fire truck, Wildland fire truck, Fire command vehicle, etc.

After-sales service is the support and resources that a business provides to customers after they've purchased a product or service. The goal of after-sales service is to keep customers happy and engaged with the brand. Here below show some examples of after-sales service include:
1. Technical support: Providing guidance on how to use the fire trucks
2. Maintenance: Providing maintenance services or upgrades
3. Product issues: Resolving product-related issues or defects
4. Customer support: Answering customer questions and providing reliable customer support options
5. Onboarding: Providing set-up or onboarding support
6. Personalized thank you notes: Sending a personalized thank you note to customers
7. Customer loyalty programs: Maintaining contact through customer loyalty programs
8. Feedback: Checking in with customers and asking for feedback of fire engines
9. How to guides: Providing high quality how to guides and use of POWERSTAR TRUCKS fire fighting vehicles
After-sales service can be provided by the retailer, manufacturer, customer service, chatbot, or a training provider. It can be extended online, through email follow-ups, or in-person visits.
Effective after-sales service can foster customer loyalty, promote repeat business, and enhance overall customer satisfaction.

Market Orientation

As international fire fighting trucks manufacturer, POWERSTAR TRUCKS offer different type fire trucks to meet customer requirement. The reliable Service and After-sales service for fire rescue vehicles refers to a series of services and support provided for all POWERSTAR trucks after the vehicle is sold. These services are designed to ensure the normal operation of the vehicle, extend the service life of the vehicle, and improve customer satisfaction and loyalty. Our Operating Department and Marketing Department extensive collection of customer needs, acknowledging the diversity in our customers’ operational needs, then ensures the provision of custom-tailored support. Our experts are deployed to offer 24/7 on-site services, meticulously designed to address the specific requirements dictated by the fleet size, vehicle models, and distinct usage scenarios of each client, guaranteeing immediate and effective care.

R&D 100% Customer Satisfication

We POWERSTAR TRUCKS continue to trackle key problems in difficult areas of the prosepctive and fundamental R&D, producing more than 50 new technologies each year and lodging more than 380 patent applications totally. Putting customers first our R&D team is keenly sensitive to changes in customer needs and has created a rapd-response innovation chain of effective collaboration, involving R&D, manufacturing, logistics, sales and service links. Centered around the three leading R&D orientations of being green, smart and reliable, we provide customers with high-quality trucks that have undergone multi-level testing and strict checks. Focusing on Safety, Reliablity and Green Technology, POWERSTAR has always played a highly active role international standarization. Also the international ISO9001 and ISO14001 offer great guarantee for customers. The BV, SGS, Baltic Control inspection made trucks more reliable for service.

Top Level Quality Control System

To provide the best quality fire trucks, we POWERSTAR TRUCKS dedicate know that is necessary to start from multiple links such as design, manufacturing, exporting and after-sales service to ensure that each link meets high standards. Select high-quality raw materials to ensure that the raw materials used, such as carbon steel, Aluminium alloy, stainless steel and Polypropylene, meet quality standards. Strictly inspect and screen raw materials to avoid using defective products. Fine manufacturing process are used for advanced manufacturing processes and equipment, such as automated welding and laser cutting. Strictly control the manufacturing process to ensure that each step meets the process requirements. Strict quality inspection for all special trucks, which carry out comprehensive quality inspection on finished products, including performance testing, safety testing, etc. Set up a special quality gate to conduct random inspections and re-inspections of key components and assemblies.

Pre-Allocated Parts and Local Solutions

In anticipation of the unique demands presented by varying markets and customer preferences. POWERSTAR TRUCKS engages in proactive market analysis and customer need assessment. This enables us to innovatively pre-stock spare parts, significantly reducing the lead time for parts supply and ensuring our customers receive the components they need with optimal efficiency. Follow POWERSTAR headquarters houses a dynamic emergency service squad, poised for rapid deployment. This team stands ready to offer solutions any emergent client requirements. Our clients enjoy the full backing of our expansive global service network and cutting-edge telematics management systems. Our customized training programs and scheduled maintenance initiatives are designed to bolster the operational efficacy of each truck, working 7days+24hours to guarantee the customer have good enjoy.

 

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Professional After-Sales Service

After-sales service from POWERSTAR TRUCKS, also known as after-sales support, includes any service provided to a customer after they have made a purchase from us. Quality Overseas POWERSTAR TRUCKS offers effective truck maintenance service in a timely manner for its truck users, through overseas service networks and overseas maintenance engineers, and meanwhile provides the training on the use and maintenance of the truck for its local users. Offering after-sales service can increase customer loyalty, particularly if the customer feels the support they received was beneficial to them. Another purpose of after-sales service is to help customers get as much value and use out of their purchase as possible. We sells different type fire fighting trucks might send out an English Version Operation Manual and Spare Parts Manual guide to customers who recently purchased a truck so they can learn how to use it more efficiently. An appliance sales business might offer warranty information to its customers to help them protect their purchases.

The personnel who work at overseas service network sites of POWERSTAR TRUCKS, regardless of the extremes of heat and cold as well as the unrest of war, etc., insist on the principle of providing timely and effective maintenance service for the overseas users, so as to create the greatest value for them. Whether you buy 1 truck or 100 trucks, driver and mechanic training is a top priority.

We POWERSTAR TRUCKS covers an area of 300,000 square meters with total assets of 40 million USD.  We have more than 1000 employees, among whom technical personnel with intermediate and professional titles are more than 200. We also hire technical experts from Germany, Italy and France to offer us technical support. We have kept developing environmental sanitation equipment independently since we built the company. In 1990s, we successfully developed the full hydraulic road sweeper truck which kept up with has a provincial technology research and development center. The advanced enterprise resource panning (ERP) management system we implement helps ensure the comprehensiveness, continuity, systematicness, completeness and accuracy of our company management.

POWERSTAR Fire Trucks Maintenance & Warranty Policy

Since entering the international market, POWERSTAR TRUCKS has been committed to cultivating an excellent and sufficient international service-oriented marketing team in accordance with the interbational strategic layout of PT brand fire trucks, and adheres to the concept of localized development and stick to the service-oriented manufacturing business model. Adhere to the sound and perfect service of pre-sale, sale and after-sales lifecycles of products, and embark on an international road with POWERSTAR TRUCKS characteristics.

         —— Isuzu fire truck after sale service support

ISUZU fire truck is a professional vehicle widely used in the fire fighting field. Its main functions include fire fighting, rescue, and transportation of fire fighting equipment and personnel. ISUZU fire engines are widely used in public security firefighting, enterprise firefighting, forest fire prevention and other fields due to their reliability, versatility and adaptability. Different models of ISUZU fire fighting trucks can be customized according to needs, such as increasing the capacity of water tanks, optimizing the performance of fire pumps, etc., to meet different firefighting and rescue needs. Based on the different design and different function, ISUZU fire trucks can be classify as below models: Isuzu water tank fire truck, Isuzu foam tank fire truck, Isuzu dry powder fire truck, Isuzu rescue fire truck, Isuzu light fire truck, Isuzu CAFS fire truck, Isuzu foam tower fire truck, Isuzu ladder fire truck, Isuzu wildland fire truck, Isuzu airport fire truck, etc.

As professional ISUZU fire engine manufacturer, we can provide English version Truck Manual and Spare Parts Manual, which can efficiently guarantee customer use fire trucks well and find exactly required parts directly to avoid any problem. Also the Operation Manual with regular troubleshooting and maintenance suggest also guarantee customer well use the Isuzu fire trucks.

       —— Famous Fire Apparatus after sale service guarantee support

Global famous fire apparatus is special fire trucks manufactured to transport firefighters, equipment, and water to the scene of a fire quickly and efficiently. They are equipped with HALE or DARLEY brand powerful pumps, AKRON fire monitor, fire hose reels, and water/foam/dry powder tanks to extinguish flames and control fires effectively. These vehicles also feature essential tools such as ladders, axes, and ropes to assist in search and rescue operations, extricating trapped individuals, and accessing elevated areas. 

Famous fire trucks are specialized vehicles designed for firefighting and rescue operations. which can be classify as Mercedes Benz fire apparatus, MAN fire apparatus, VOLVO fire apparatus, SCANIA fire apparatus, IVECO fire apparatus, etc. These fire trucks are designed to quickly respond to fires and deliver water or fire extinguishing agents to the affected areas. The trucks are equipped with powerful pumps, hoses, and water tanks to deliver high volumes of water to extinguish fires effectively..Isuzu fire trucks also serve as rescue vehicles during emergencies such as building collapses, road accidents, or natural disasters. They are equipped with specialized tools and equipment like hydraulic rescue tools, cutting equipment, and medical supplies to rescue and provide first aid to trapped or injured individuals.

Famous fire engines are equipped with tools and equipment for rescue operations, such as hydraulic rescue tools, ladders, ropes, and cutting equipment. They can be used to rescue people trapped in buildings, vehicles, or other hazardous situations. Famous fire fighting trucks are used to suppress wildfires in rural or forested areas. They are equipped with off-road capabilities, water tanks, and firefighting equipment to navigate rough terrain and extinguish wildfires effectively.

Special trucks warranty policy

The customer strictly follows the requirements of the relevant product use instructions for proper use and maintenance, and under the premise of mandatory maintenance and regular maintenance in accordance with the “Regulations on the Maintenance of New vehicles for POWERSTAR TRUCKS Products”, during the product warranty period, the products are designed, manufactured, and all kinds of faults or parts damage caused by quality problems such as assembly and materials (loss of use function), after being confirmed by POWERSTAR Engineer Department, directly provide warranty maintenance service to ensure the normal use of the vehicle.

 —— Vehicle warranty service implementation principles ——

①Failure or damage parts, mainly for inspection and repair

②If the repairable or repaired cost is obviously high or the repair time limit does not meet the service requirements, the parts or assembly may be replaced as required;

③If the replacement parts or assembly conditions are not met, the user is required to replace the parts or assemblies and pay the corresponding fees.

Certificate Service

As the leading tanker fire trucks, aerial fire trucks and airport fire trucks manufacturer, POWERSTAR TRUCKS is known for the "Top of the Line" quality special trucks nearly 20 years, and can provide many kinds of quality certification: COC (Certificate of Conformity), FORM E, FERI Certification; ECTN Certification; CE Certification; ISO9001-2008 Certification; TÜV Certification;  BV (Bureau Veritas) Certification; SGS Certification, etc.

A Brand with stable quality level is significant to our customers. so all POWERSTAR TRUCKS fire engines have their quality control startsfrom the material & chassis, till the whole fire truck produce than leave China. We stress high intension on the tolerance of components and workman ship. Following diagram show our trucks quality curve:

        —— Chassis Service ——

There is no single machine that is perfect for every application, not even the most versatile one, we understand that when you run aproject, you will need more than one categories of trucks to finish the project perfectly. No matter you work with the truck by your own, or sold toothers, POWERSTAR TRUCKS offers special package service for you who will be in need of various trucks. No matter you are in fire extinguishing, high altitude working, or people rescue. We strive to give best suggestion and provide best special trucks for you. Also we will make your projects more profitable. With our large selection pf trucks, we are ready to perform on your next working site. Optional chassis for fire trucks as below:

ISUZU, HOWO, FAW, SHACMAN, FOTON, JAC, DONGFENG, Mercedes Benz, MAN, IVECO, SCANIA, VOLVO, etc.

POWERSTAR TRUCKS Cooperation Partners:

When trucks production are finished, customers are welcome to have a visit in POWERSTAR TRUCKS factory. Not only for inspecting the trucks, but also for training.The staff training include teaching customers how to use and maintenance the truck, also some common troubleshooting. 

Our training service notonly on aeras of innovation and special application, but also the basic aeras.Following show training procedure:

★  Warmly welcome you to have a visit on our factory;

★  Prepare the English version Manual Instruction before inspection;

★  Engineers operating the truck and demonstration to you;

★  If any question, please do not hesitate to ask our engineers and skilled workers;

★  You can operate the truck by yourself under the guidance of our engineers and skilled workers;

★  Teaching, learning and practicing, until you totally know how to use the Beiben trucks;

★  Congratulations, you are a skilled operator!

  —— Export Service and After Sale Service ——

POWERSTAR TRUCKS is responsiable for each truck that produced by us:

Inquiry: Each inquiry will get full support from POWERSTAR TRUCKS.

Design: POWERSTAR engineers will analysis customers requirement and give best design for thetruck,and make sure the truck is 100% meet customers needs. 

Production: Use advanced equipments and most suitable material toproduce best truck for customers.

Delivery: All been carefully waxed before shipment.

After-sale Service: 12 months warranty period and provide operation technical support.